PRODUCT CARE
It is important to take care of your concrete sealer to keep your piece looking its best.
-The easiest way to ensure you do not have an issue is to keep acids away from your product.
-Clean all spills immediately including water.
-Use warm soapy water to clean your concrete and keep away from harsh cleaning products.
-A microfibre cloth is recommended for cleaning to avoid scratching the surface. (steer clear of scourers and steel wool)
-Do not stand or place heavy objects on your concrete benchtop, table or vanity.
-Avoid placing wet objects on your concrete products as this could lead to sealer failure.
WARRANTY AND RETURN POLICY
ConcreteXclusive provides a 12 month structural warranty on all products.
IMPORTANT NOTE:
ConcreteXclusive products are handcrafted using Glass Fibre Reinforced Concrete (GFRC), it is a raw, textured material and therefore each piece may vary in colour and have its own imperfections such as pinholes, grout fillings, colour variation and occasionally hairline cracks. These are normal imperfections with concrete products and these are not considered manufacturing defects.
ConcreteXclusive does not offer exchange, return, refund, repair or replacement for change of mind on a purchased product under any circumstances. Our warranty will not cover any damage due to lack of care from the client. ConcreteXclusive will not be responsible for any breaks and damages where the client is at fault or incorrect installation.
SHIPPING AND DELIVERY
Concrete Xclusive offer shipping Australia wide. We take the utmost care in packing our products to avoid any damage occurring through transit.
Please do not sign or accept your order if the box appears damaged on delivery as your products may have been damaged in transport. Our courier will then notify us if the goods have been refused.